I’m getting phone calls from my health insurance company, first from a “registered nurse” with no information in the voicemail other than a call-back number (seems like it could be a scam, but I need to verify the number, so far people are saying the number is legit), and now I have a second phone call where the voicemail mentions they are calling from the insurance company’s “concierge program”.
Mostly I want to know if I can ignore these calls without consequence, or if I have to return them, and if so what should I expect?
Normally these are optional wellness features. Insurance companies will bug you to download a meditation app or go get a checkup because preventative medicine is cheaper.
These things are generally safe to ignore, if you are really concerned though the best course of action would be to call the number on your insurance card and ask them if anything is up. If you owe them money or need to do something they won’t be shy about it.