This user did hours over a day of violent and transphobic hate speech and was not banned due to absentee admins. And when admins finally take action it’s for “userbase request”?
Uhhhhh? Am I missing something? SDF admins don’t seem to be willing to operate a community as a community of 4k users.
No hate to the admins if they are underpaid or whatever. SDF just needs to appoint reachable and bare minimally invested admins, and if they can’t maybe shouldn’t be running a Lemmy instance; it’s not really a “set it and forget it” deal.
Getting an admin response within hours sounds extremely reasonable to me, TBH. You may want to reconsider your expectations of free services, this is coming across pretty entitled.
I edited the wording to be clearer for those who haven’t been keeping up with recent PTB posts. To clarify, it was over a day.
With that in mind, a day is absolutely a reasonable timeframe for an instance with 4,000 users to expect action—though calling it “entitlement” is a rather skewed perspective. This concerns the safety of a lot of users, who were essentially left unprotected.
If SDF lacks the resources to maintain safety, they should at the very least disable automatic approvals for new users and communities, which, as I understand, had not been done at the time of writing this post. They should consider recruiting volunteer admins and adding Matrix contacts to the instance sidebar for urgent abuse cases like CSAM.
Again, I have no ill will toward the team—I’m simply reporting what happened and what we should hope to see addressed moving forward.
I agree with most of your points, and they should definitely look into getting more active moderators on their instance.
But I’m not sure I understand what you mean by safety?
They took less than 2 days, but the way you word it sounds like someone was going to die because the ‘content’ was up for more than 24 hours?
Idk, this whole thing just feels like an over-exaggerated response to something that could have been handled with a simple report.
someone else pointed out that my tone in the original post is a little more pointed than perhaps i intended and i think that is fair.
im really just here to report and keep folks in the loop on the subject.
Fair enough! I guess the tone of your post comes across as more complaining than constructive. Your comments sound a lot different :)
This took over a day. My whole concern was that it was very bad and was making the org behind the instance look horrible.