I’m not disagreeing with you, just saying managers tend to error in the direction of understaffing or under resourcing their technical staff.
I used to work at a place where a non IT manager with a high billing rate to clients had to setup computers and fix servers because the company was too cheap to hire an IT person in house - even though the freed up billable time would probably more than pay for an additional employee.
If you need an IT guy to come and press a button there, the staff at least need like a tech savvy intern or staffer who can follow directions. Because lets get real, the people that need that help will need more help.
Oh yeah, agreed, it’s definitely a problem. I once had to drive 4 hours on short notice because we had 3 guys covering the entire state of New Mexico, one was on a long call and the other was out sick. The on-site guy kept insisting that the outage was some arcane server issue he couldn’t suss out himself, so I hit the road. But when I pulled up in the parking lot there was a fucking backhoe not 300’ from the building that had clearly been digging where our fiber ran, and about 15 people standing around it scratching their heads. Worse, guy could see it from his fucking office window, and just… never bothered to look outside I guess. I just took a picture of it that also showed the sign in front of the building, fired it off to him with a lengthy rant about his obliviousness, and went home. I had a list of incidents like this in my internal email signature and they still refused to hire anyone else.
I’m not disagreeing with you, just saying managers tend to error in the direction of understaffing or under resourcing their technical staff.
I used to work at a place where a non IT manager with a high billing rate to clients had to setup computers and fix servers because the company was too cheap to hire an IT person in house - even though the freed up billable time would probably more than pay for an additional employee.
If you need an IT guy to come and press a button there, the staff at least need like a tech savvy intern or staffer who can follow directions. Because lets get real, the people that need that help will need more help.
Oh yeah, agreed, it’s definitely a problem. I once had to drive 4 hours on short notice because we had 3 guys covering the entire state of New Mexico, one was on a long call and the other was out sick. The on-site guy kept insisting that the outage was some arcane server issue he couldn’t suss out himself, so I hit the road. But when I pulled up in the parking lot there was a fucking backhoe not 300’ from the building that had clearly been digging where our fiber ran, and about 15 people standing around it scratching their heads. Worse, guy could see it from his fucking office window, and just… never bothered to look outside I guess. I just took a picture of it that also showed the sign in front of the building, fired it off to him with a lengthy rant about his obliviousness, and went home. I had a list of incidents like this in my internal email signature and they still refused to hire anyone else.