"Federal regulators have sued Amazon, alleging the company for years “tricked” people into buying Prime memberships that were purposefully hard to cancel.

The Federal Trade Commission, in a legal complaint…"

  • Squirrel@lemmy.world
    14·
    1 year ago

    It leads you through 3-4 different pages, hides the “Yes, cancel” button in different areas, and gives a lot of “Keep subscription” buttons with different wording.

    It’s not difficult, but at multiple steps you think you’re done but your not. I had an issue a month or so back where I thought I canceled, until I saw a prime charge on my account. I imagine for someone not used to some of the tactics it’s pretty bad.

    • blivet@kbin.social
      2·
      1 year ago

      Thanks, that’s really interesting. The cancellation process used to be much more straightforward. I wonder when they changed it.