• @funkless_eck
    link
    618 months ago

    Hubspot AI chat bot told me to go three levels deep into a menu that doesn’t exist, to click a button that doesn’t exist to enable a service that doesn’t exist to solve a problem I had.

    My company pays a 5-figure yearly sum for this service 👍

    • @Ookami38
      link
      198 months ago

      The way it was going, I thought you were going to solve a problem you didn’t have. Would be fitting.

      • @funkless_eck
        link
        35
        edit-2
        8 months ago

        maybe I should start asking it impossible questions

        “how do I stop contacts from enabling the email flange during the squeej phase of marketing?”

        edit: gottem lmao

          • @[email protected]
            link
            fedilink
            68 months ago

            As a hubspot user this is actually not surprising at all. In fact the only surprise is that they’re not requiring you to buy more Professional seats for the answer.

        • @[email protected]
          link
          fedilink
          English
          4
          edit-2
          8 months ago

          Sound advice, but pro-tip: sometimes the email flange sticks and just needs oil. Salad dressing will work in a pinch.

    • tech
      cake
      link
      fedilink
      18 months ago

      I got to review some AI customer service chats and never did I see it handle an issue from start to finish. It was pretty decent at setting the table for the human element. Unfortunately, the human element fails way too often but that’s for another team to solve, lol.