I’m thankful that in all my years of working in retail, I never had a gun pointed at me. Having said that, random people get so bent out of shape about the most ridiculous, inconsequential things and it can be close to impossible to predict who it’s going to be or what is going to set them off.
Based on my experiences, if a customer is being indignant even after explaining that I was helping them out, I would apologize and remove the discount or ring the order up differently (if it was in my power to do so). More often than not, they calm down after they get what they want, even if it’s to their own detriment. Granted, after calming down, a not insignificant number of these folks will realize their mistake and then they have to figure out a way to save face so they can ask for the discount to be reapplied.
Having said that, random people get so bent out of shape about the most ridiculous, inconsequential things and it can be close to impossible to predict who it’s going to be or what is going to set them off.
That’s no lie. I was looking up a water pump for a couple of guys one time. They needed it for their 80 something vette. As I was going through the motions I came to the model, and asked them “corvette or chevette?” I thought they were going to come across the counter and beat my ass. My manager had to take over the sale and try and calm those meatheads down. It was a legitimate question yet these two idiots took offense.
I’m thankful that in all my years of working in retail, I never had a gun pointed at me. Having said that, random people get so bent out of shape about the most ridiculous, inconsequential things and it can be close to impossible to predict who it’s going to be or what is going to set them off.
Based on my experiences, if a customer is being indignant even after explaining that I was helping them out, I would apologize and remove the discount or ring the order up differently (if it was in my power to do so). More often than not, they calm down after they get what they want, even if it’s to their own detriment. Granted, after calming down, a not insignificant number of these folks will realize their mistake and then they have to figure out a way to save face so they can ask for the discount to be reapplied.
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That’s no lie. I was looking up a water pump for a couple of guys one time. They needed it for their 80 something vette. As I was going through the motions I came to the model, and asked them “corvette or chevette?” I thought they were going to come across the counter and beat my ass. My manager had to take over the sale and try and calm those meatheads down. It was a legitimate question yet these two idiots took offense.