• Neon@kbin.social
      link
      fedilink
      arrow-up
      9
      ·
      1 year ago

      no 🗿

      okay, i’ll try:
      not from the Video but from my memory of this Drama:

      Purism makes Linux phones. its Librem 5 was an absolute success on KickStarter and they raised an absurd amount of money.
      they still haven’t started large-scale production now, a large amount of time (talking about years and years) later. only the first few batches of phones were delivered
      refunds are basically: “you want your money back? haha lol fuck you”

      • phx@lemmy.ca
        link
        fedilink
        English
        arrow-up
        12
        ·
        1 year ago

        Moreover, the person in question ordered from their website and it failed to ship within over a year, they called for a refund and were told “wait for the shipping date to cancel then we can process that”. So they waited, and then were told “we have a no refund policy at this time” (and still no phone)

      • Margot Robbie@lemmy.worldM
        link
        fedilink
        arrow-up
        6
        ·
        1 year ago

        Yay, summary!

        Wait, that’s so shady of them to do something like this. I wonder which OEM they used, because that’s just insane incompetence.

        • ozymandias117@lemmy.world
          link
          fedilink
          arrow-up
          3
          ·
          1 year ago

          They didn’t use an OEM in the way I think you mean that

          The board design was in-house

          There were a lot of issues with the power consumption of the CPU they picked, and they went back and forth on whether they should wait on NXP for a better chip

          I’m one of the early backers, and I have gotten it. The battery life is just too bad and the camera app needs a lot more work if you want to take quick pictures

          They definitely screwed up pretty bad, and I wouldn’t recommend buying one, but there isn’t anything comparable from a software freedom and privacy standpoint that you can buy

    • Draghetta
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      TL;DW:

      • user bought phone, after 3 years still didn’t get it
      • when asked for a refund purism bullshitted their way into stalling and ultimately denying it
      • their claims about freedom are baseless (fsf’s ryf standard is idiotic)
      • their claims about security are bonkers
      • they just sell snake oil and then don’t even ship it

      Can’t say I’m too surprised. Years ago I bought from them a librem 13 and what I ended up with was just an overpriced crappy laptop, so substandard for modern day usage that it’s now basically a 2000$ paperweight.

      Like yeah it runs coreboot, cool, everything else (battery, stability, performance compared to paper specs, etc) is just junk. And “it runs coreboot” is a far cry from all the numbo jumbo they tell about security and privacy.