The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • TrippyFocus@lemmy.mlEnglish
    791·
    5 months ago

    In one video, which has 30,000 views on TikTok, a young woman becomes increasingly exasperated as she attempts to convince the AI that she wants a caramel ice cream, only for it to add multiple stacks of butter to her order.

    Lmao didn’t even know you could add butter to something at McDonald’s. If you can’t then it’s even funnier it decided that’s a thing.

    • grysbok@lemmy.sdf.orgEnglish
      23·
      5 months ago

      They have butter for their hot cakes. Sounds like it was adding butter packets to the order.

      • TrippyFocus@lemmy.mlEnglish
        161·
        5 months ago

        Ahh I forgot about breakfast, that makes more sense. I was picturing butter drenched fires lol.

        • sugar_in_your_teaEnglish
          1·
          5 months ago

          I’d eat that. It sounds like poutine, but with butter instead of cheese and gravy.

          I don’t like their fries much, but butter fixes everything.

      • brbpostingEnglish
        12·
        5 months ago

        For other items they’ll also do butter… and whatever this crap is: