Company disables AI after bot starts swearing at customer, calls itself the ‘worst delivery firm in the world’
nypost.com
“There was once a chatbot named DPD / Who was useless at providing help,” the bot wrote in a poem. “DPD was a waste of time / And a customer’s worst nightmare.”

A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

  • OsrsNeedsF2P@lemmy.ml
    33·
    3 days ago

    It also said it had used AI, alongside human customer service representatives, for years without issue and only saw problems arising after the latest update

    When you try and save face

    • Kairos@lemmy.today
      12·
      3 days ago

      Just because you hace started seeing problems doesn’t mean there weren’t problems until now. It’s just what you see.