Most instances have a support community for discussing technical issues with that particular server.

As each instance names these slightly differently, I thought I’d create a thread to collect as many as possible.

Lemmy:

Mbin:

PieFed:

Please comment below with equivalent communities and I’ll add them to the list.

I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.

On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?

I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

If you are an instance admin and are comfortable sharing your Reddit username, please do so below.

  • threelonmusketeersOPEnglish
    3·
    5 days ago

    @[email protected], @[email protected], @[email protected], @[email protected]

    Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

    Also, could we consider adding a direct link to [email protected] in our sidebar? (In addition to the links to the “Getting Started” guide and Lemmy Support)

    • [email protected]AEnglish
      2·
      18 hours ago

      I don’t have a working reddit account anymore, but if you find someone that needs help with setting up an account, either direct them to the matrix room or maybe be kind of an ambassador for them in the matrix room?
      I realize matrix isn’t the easiest or most convenient and we’ll discuss alternatives.

        • [email protected]AEnglish
          2·
          14 hours ago

          Yea I know, if they’re having trouble signing up on lemmy, shoving them into matrix isn’t gonna work.

      • threelonmusketeersOPEnglish
        1·
        18 hours ago

        Yeah, I think the fraction of Redditors (even among those who are interested in Lemmy) who already use Matrix is pretty small. Asking them to sign up for yet another service to debug Lemmy issues will turn people away.

        Fortunately, kersploosh has volunteered to be an ambassador for sh.itjust.works on Reddit.

        • [email protected]AEnglish
          2·
          14 hours ago

          Yea, it’d also make sense to have an easier channel of communication regardless of reddit.

          • threelonmusketeersOPEnglish
            1·
            8 hours ago

            Do you have a support email address shared between the admins? Lemmy.ca have one, and include it in the sidebar of their instance.