My phone and computer can both play the files fine, but using the official apps or webclient gives me an error. I’m assuming it’s a transcoding error, but there shouldn’t be one. The files (left untreated) work and even if they were transcoded, it should be fine. What am I missing here?

On a side note, how do I make files load 100% of the time?

Edit: I feel stupid, but I solved this. It turned out to be two separate issues. The unreliability was due to conflict in my Tailscale setup. Next, I reread the transcoding guide, and realized that I misread the HWA encoding and decoding charts when I was setting up my server; this was also a simple fix, just unchecking a single box.

  • nutbutter@discuss.tchncs.de
    link
    fedilink
    English
    arrow-up
    5
    ·
    1 year ago

    Web browsers and app require media to be transcoded in a format like AVC (H.264). Formats like HEVC does not play within browsers, as far as I know. You need to. turn on transcoding if you want to make files load 100% of the time.

    • LazerDickMcCheeseOP
      link
      fedilink
      English
      arrow-up
      3
      ·
      1 year ago

      I set up transcoding according to the guide and enabled hardware acceleration, per user recommendation

      • nutbutter@discuss.tchncs.de
        link
        fedilink
        English
        arrow-up
        2
        arrow-down
        1
        ·
        1 year ago

        This should not be happening, then. How have you set up Jellyfin? Is it in a docker container? If yes, how have you passed through your GPU? Have you tried turning off Hardware Acceleration? In which format is your media stored?

        • LazerDickMcCheeseOP
          link
          fedilink
          English
          arrow-up
          1
          ·
          edit-2
          1 year ago

          No, it’s a Windows install on the server and the client. Hardware-wise, the server is overkill. My libraries are in several codecs and formats, and everything seemed to work indiscriminately until recently but I didn’t make any admin changes.

    • db2@sopuli.xyz
      link
      fedilink
      English
      arrow-up
      3
      arrow-down
      2
      ·
      edit-2
      1 year ago

      Shorter version: playing a video in your browser or in an app that uses webview is different than playing it in your phone media player.

      Doesn’t the Jellyfin app let you play in an external app? If so just make it play in VLC, it plays anything.

    • LazerDickMcCheeseOP
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      I solved it, I’m an idiot. But thank you, Jellyfin’s official guide saved me.