"Federal regulators have sued Amazon, alleging the company for years “tricked” people into buying Prime memberships that were purposefully hard to cancel.

The Federal Trade Commission, in a legal complaint…"

  • blivet@kbin.social
    2·
    1 year ago

    I’m curious how difficult it is to cancel a Prime membership nowadays. I’ve canceled twice in the past, and as I recall it was just a matter of clicking an easy to find link. Has the process changed?

    • Squirrel@lemmy.world
      14·
      1 year ago

      It leads you through 3-4 different pages, hides the “Yes, cancel” button in different areas, and gives a lot of “Keep subscription” buttons with different wording.

      It’s not difficult, but at multiple steps you think you’re done but your not. I had an issue a month or so back where I thought I canceled, until I saw a prime charge on my account. I imagine for someone not used to some of the tactics it’s pretty bad.

      • blivet@kbin.social
        2·
        1 year ago

        Thanks, that’s really interesting. The cancellation process used to be much more straightforward. I wonder when they changed it.