• I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won’t register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.

      • dlok@lemmy.world
        link
        fedilink
        arrow-up
        9
        ·
        9 months ago

        I always keep the isp provided router for the rare case i need support. On the flip side if the problem goes away it’s a me problem.

    • Imgonnatrythis
      link
      fedilink
      arrow-up
      22
      ·
      9 months ago

      Please try uninstalling your OS and all applications, reinstall, unplug your modem, blow on it, and plug it back in. Call us back after you’ve done that and after waiting in the queue for an hour give this reference number to an associate who will promptly tell you there are no notes on your case but they will be happy to start from the beginning with you.

      • mindbleach
        link
        fedilink
        arrow-up
        3
        ·
        edit-2
        9 months ago

        I once had “blow on it” work.

        I’d tried that, of course. Repeatedly. I’d handled, manipulated, fondled, molested, and all but fucking probed some Alexa gizmo, testing every feasible input, and of fucking course I’d yanked the power a few times. So in desperation, I… called the help line. (Eugh!) I finally get through to someone who has me do one or two of the steps I’d already done or two times. And it worked. Because go fuck myself.

        A novice was trying to fix a broken Lisp machine by turning the power off and on.

        Knight, seeing what the student was doing, spoke sternly: “You cannot fix a machine by just power-cycling it with no understanding of what is going wrong.”

        Knight turned the machine off and on.

        The machine worked.

    • 0x4E4F
      link
      fedilink
      English
      arrow-up
      12
      ·
      edit-2
      9 months ago

      A stuffed penguin doll and a poster of some bearded dude with a swords.

      Perfect! Put her on.

      🤣🤣🤣🤣🤣

        • 0x4E4F
          link
          fedilink
          English
          arrow-up
          3
          ·
          9 months ago

          I know, I got it, but the description of it and RMS… IDK, I found it really funny 🤣🤣🤣.