• tiramichu@lemm.ee
    112·
    10 months ago

    I’ve had this a lot.

    I guess it might be because in the delivery person’s app this option could be very similar to the one they meant to select:

    Handed to Receptionist

    Handed to Resident

    • uzay@infosec.pub
      54·
      10 months ago

      And everyone knows that resident doesn’t necessarily mean a resident of your house either

      • Firestorm Druid@lemmy.zipEnglish
        2217·
        10 months ago

        Yea, the word isn’t really used these days, and if it’s used, it’s frowned upon. Has a very bad ableist ring to it

        • NightAuthor@lemmy.worldEnglish
          3·
          10 months ago

          I like how a word starts as a technical/medical term for a disability, then it’s used as a slur, then they come up with a new term….repeat. It’s happening now with “learning disability” and “intellectually challenged”.

          Also, as someone with a learning disability, ableism is a big part of my life but people using the word retard in stupid throwaway jokes really doesn’t even register as an issue.

          • PatMustard@feddit.ukEnglish
            1·
            10 months ago

            It’s interesting how words change meaning. For instance the National Spastics Society changed their name to Scope when “spastic” started being used as a really bad slur. On the other hand words like “idiot”, “cretin”, and “moron” have really horrible historical uses as slurs against the disabled but they’re all understood to be pretty casual insults now.

      • Flying Squid@lemmy.worldM
        1919·
        10 months ago

        I personally would prefer it not be used around here in general. I don’t delete it overall, but I will occasionally depending on its usage. I have known too many good people with intellectual disabilities who were abused by bullies calling them that word.

        • aidan@lemmy.world
          193·
          10 months ago

          People are bullied by a lot of words, stupid, dumb, crazy, ugly, gross. Context of the words used is what matters. Obviously bullying is not acceptable, but a self-deprecating joke is okay.

        • RealFknNito@lemmy.worldEnglish
          173·
          10 months ago

          Well yeah, context derives meaning which is why words have multiple definitions. I’m not disparaging the differently abled but people’s surface level disdain for it is tedious. Barely a decade ago it was the polite way to characterize someone but we needlessly allow words themselves to be tainted rather than take the time to address the context and the meaning used with it.

          • GiveMemes@jlai.lu
            61·
            10 months ago

            Ok but like so are the terms idiot and dumb and moron. We’ve turned them all into insults derived from their original meanings, but that doesn’t mean we should never use the words. Context matters.

          • papalonian@lemmy.world
            51·
            10 months ago

            Hey, I’ve got a (albeit very minor) mental disability and I use the word casually around friends all the time, but I just want to point out that it’s you and me that are tainting the word, your comment makes it sound like “other” people are the cause of it no longer being a clinical diagnosis rather than an insult.

            That being said it’s definitely falling out of favor in the public eye. It probably won’t be too long before it’s viewed at or close to the same level as the hard R. I think a lot of us are getting cancelled in 20 years.

            • RealFknNito@lemmy.worldEnglish
              51·
              10 months ago

              The only way words become tainted is when they’re used to attack people. Using it for a good natured joke or even self deprecating humor can have a positive effect on it. If we all stopped saying it, the few people who choose not to stop and continue to use it to attack people, like “The hard R word” will be seen as extreme. And as someone who enjoys language, attributing words as the source of hate instead of the people who conjure it gives me great conniptions.

              • papalonian@lemmy.world
                61·
                10 months ago

                Using it for a good natured joke or even self deprecating humor can have a positive effect on it.

                I really don’t think you’re gonna have many people agreeing with you on this one… it’s hard to say a joke is good natured when it uses a word that defines a group of people as an insult. The context isn’t going to matter to someone with a disability who’s been called a retard maliciously. To use the same example as before, there are plenty of “good natured” people that use the hard R for humor and it pretty much is never gonna land. Or when a gay person hears a straight person say something is gay, they don’t really care how many gay friends you have.

                Just to be clear I’m not trying to tell you not to use it. Like I said before, I’m an asshole and use it with my friends too. But I realize this makes me an asshole, and instead of trying to spread my asshole around (phrasing…) and convince the people I’m offending that they shouldn’t be offended, I keep it to my circle of asshole friends and accept it when people tell me I’m being an asshole.

                As someone who enjoys language, you understand that it changes over time. The time period where “retard” is a word that can be thrown around on a TV show without repercussion is coming to an end, just like the time period where calling gay people fags and black people negro or worse came to an end before. Language is not static, we can try to pretend it is but that’s just not how it works.

                Hope this didn’t come off as a rant or anything. Just trying to give my understanding, one retard to another.

          • Flying Squid@lemmy.worldM
            86·
            10 months ago

            I’m sorry, it was not “the polite way to characterize someone” barely a decade ago. It was a big insult when I was in school in the 80s and 90s.

    • Blackmist@feddit.ukEnglish
      10·
      10 months ago

      There aren’t options for “I was running late so couldn’t be bothered”, “can’t find it in my pigsty of a van” or “looked valuable so I stole it”

    • mindbleach
      1·
      10 months ago

      Amazon pulls that shit on customers, so why not on employees too.

      I’ve been fighting “gift card verification” for two weeks, and tricking their chatbot thing into giving me a human being is a fucking maze. There’s dead-ends where you have to start over instead of going back. In a hypertext FAQ. They did worse than a Geocities page! And then they have the unmitigated cheek to end by saying, “Your feedback is helping us build Earth’s Most Customer-Centric Company.”

      Here is my feedback:

      Fuck this company.

  • kase@lemmy.world
    491·
    10 months ago

    If reception means to receive, then anyone who is given the package (receives it) is by default a receptionist. Therefore, if the delivery person hands the package to anyone, they’ve handed it to a receptionist. /s

    • NightAuthor@lemmy.worldEnglish
      4·
      10 months ago

      But “ist” in this context says that this person does this receiving regularly, likely as a hobby or profession. In which case, OOP would likely know if there was a receptionist that would have taken the package.

      So, I’d probably go with receptioner which is more open to uses in situations where the person acted as receptioner this time, but not necessarily as part of a thing they do regularly.

  • Alien Nathan Edward@lemm.eeEnglish
    47·
    10 months ago

    delivery drivers lie all the time. when I was still in a row house, I watched the amazon guy from my window take the same package from door to door, put it down, take a picture, then pick it right back up and take it to the next stop where he did the same thing.

    • Crozekiel@lemmy.zip
      29·
      10 months ago

      The ups guy that delivers to my work has been marking every package as signed for by a person who quit 5 years ago… Sometimes on stuff he didn’t even leave at our building…

      • NightAuthor@lemmy.worldEnglish
        3·
        10 months ago

        This kind of shortcut taking is why Uber now has the customer give the driver a code at handoff so the driver can’t just mark it delivered. (This is only when you opt for “deliver directly to me”)

  • 0x4E4FEnglish
    391·
    10 months ago

    Well, at least the sense of humor is present on both sides.

    • Destide@feddit.ukEnglish
      63·
      10 months ago

      Most companies would do their CS agents a lot of good by allowing them to be themselves a bit more. The amount of times you can hear the inner turmoil as an agent knows they’re saying something wrong, but that’s what’s on the script is painful, and you waste about 30 mins just breaking through “the company code”

        • ѕєχυαℓ ρσℓутσρє@lemmy.sdf.org
          30·
          10 months ago

          I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won’t register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.

          • dlok@lemmy.world
            9·
            10 months ago

            I always keep the isp provided router for the rare case i need support. On the flip side if the problem goes away it’s a me problem.

        • Imgonnatrythis
          22·
          10 months ago

          Please try uninstalling your OS and all applications, reinstall, unplug your modem, blow on it, and plug it back in. Call us back after you’ve done that and after waiting in the queue for an hour give this reference number to an associate who will promptly tell you there are no notes on your case but they will be happy to start from the beginning with you.

          • mindbleach
            3·
            10 months ago

            I once had “blow on it” work.

            I’d tried that, of course. Repeatedly. I’d handled, manipulated, fondled, molested, and all but fucking probed some Alexa gizmo, testing every feasible input, and of fucking course I’d yanked the power a few times. So in desperation, I… called the help line. (Eugh!) I finally get through to someone who has me do one or two of the steps I’d already done or two times. And it worked. Because go fuck myself.

            A novice was trying to fix a broken Lisp machine by turning the power off and on.

            Knight, seeing what the student was doing, spoke sternly: “You cannot fix a machine by just power-cycling it with no understanding of what is going wrong.”

            Knight turned the machine off and on.

            The machine worked.

        • 0x4E4FEnglish
          12·
          10 months ago

          A stuffed penguin doll and a poster of some bearded dude with a swords.

          Perfect! Put her on.

          🤣🤣🤣🤣🤣

            • 0x4E4FEnglish
              3·
              10 months ago

              I know, I got it, but the description of it and RMS… IDK, I found it really funny 🤣🤣🤣.

      • 1rre@discuss.tchncs.de
        49·
        10 months ago

        I had to call the electricity company to resolve a fucking clusterfuck of their making the other day (long story short my electricity meter is faulty), and after 3-4 calls I got to someone who said “jesus christ” after I explained my situation and how they’d made it worse trying to resolve it…

        She didn’t fix it, it’s still not fully fixed after a further 4 days including 29 hours without power, but gee did I feel like I was speaking to a fellow human who was trying to help in that conversation above all others I had with them

        • Something Burger 🍔@jlai.lu
          28·
          10 months ago

          Back in the ADSL days, I once had to call my ISP because my service was down. No matter how many times I explained that the physical copper line was cut because a truck hit the phone pole, the person on the other end followed their script and asked if I tried restarting the router.

          • r00ty@kbin.life
            24·
            10 months ago

            I always suspect they hate the scripts too. But they’re almost certainly sanctioned if they stray from the script, even if it ultimately helps the user out in the end.

            • AngryCommieKender@lemmy.world
              12·
              10 months ago

              Yep. Though there are times you can get away with it. I was told by a supervisor that, no I wasn’t going to get written up for telling a customer to “shut up and listen to me, if you hang up the phone I cannot solve your issue.” They did however tell me that I was to act as though I had been thoroughly chewed out, as something like a dozen people heard me say that.

              • Trainguyrom@reddthat.comEnglish
                6·
                10 months ago

                When I worked at a callcenter the general guidance was “if they don’t want to be helped, let them reach back out whenever they do” which was really helpful for people who just wanted to pick a fight since it gave a clear guidance of “hey, if you dont want to do this right now now here’s how to get back in contact”

            • AtmaJnana@lemmy.world
              11·
              10 months ago

              They mostly hate the script way more than you do. Most phone support just wants to get you off the phone, ideally after resolving your issue, but thats not always the priority. Sometimes ya just gotta clear the queue.

        • JDubbleu@programming.dev
          7·
          10 months ago

          Dude same. I worked on a stupid niche service called Ground Station, and my favorite call ever was telling a customer their satellite crossed LOS with the ISS so we couldn’t transmit at their scheduled time (you never transmit directly at the ISS for obvious reasons). Somehow even that took multiple explanations for them to get that it was not our fault, and that we’d be breaking the law in pretty much every country on the planet if our antennas did not stop us from doing so.

  • LeadersAtWork@lemmy.world
    24·
    10 months ago

    I treat customer service reps with patience, friendliness, and a little bit of awkward humor. Had to activate a phone awhile back and was struggling. Had an issue with one of the steps just not working. It was due to their poorly worded online guide. Customer rep confirmed that this issue does happen, etc etc. Told her “It’s okay. Small issue, we’ll figure it out. You’re not the one responsible, though I really appreciate your help.”

    Rep, "Oh no you’ve been really patient and kind! I am happy to help "

    And she did help. Probably more than she needed to since she wasn’t in the service department at all. I had been transferred to Sales without realizing. So huge props to her on that one.

    • TheOakTree@lemm.ee
      6·
      10 months ago

      I try to do this as well. It usually ends up being resolved quickly, as building rapport with the person on the line often leads to them feeling more invested in helping.

      I’m sure it’s a breath of fresh air to have a break from being on the other end of passive aggressiveness, screaming, and other forms of behavior that come from grown adults having tantrums over spilt milk.